Your time with us is very special, and each appointment is reserved just for you. We understand that life can be unpredictable, and schedules may need adjusting. We kindly ask for at least 24 hours’ notice for any changes or cancellations so that we may offer the time to another guest waiting for care.
Because your appointment time is set aside especially for you, late changes can affect both our team and other guests. For this reason, we require all guests to keep a credit card securely on file, stored through an encrypted system.
24+ hours’ notice: No charge
Less than 24 hours’ notice: 50% of the scheduled service fee
No-show: 100% of the scheduled service fee
Permanent Makeup & Medical Spa Treatments:
A $100 non-refundable deposit is required at booking and will be applied to your scheduled service.
Late Arrivals: To ensure the best experience possible, late arrivals will receive the remaining time of their service while the full rate still applies. If you wish to reschedule, a 50% service fee will be charged.
We invite you to arrive 15–20 minutes prior to your appointment. This allows time for check-in, paperwork, and a moment of relaxation so that your service can begin smoothly and on time.
Our service prices do not include sales tax or gratuity and may be subject to change without notice.
While gratuities are never expected, they are always appreciated. A 20% gratuity (based on the regular, non-discounted rate) is customary.
For your convenience, we accept Visa, Mastercard, American Express, Discover, cash, and checks.
Cell Phones: To preserve the peaceful environment we’ve created, we ask that all devices be silenced and not used while inside the spa.
Pure Radiance is a cell phone–free sanctuary, designed for rest and rejuvenation.
At Pure Radiance, our desire is for every guest to feel cared for, confident, and delighted with their services and products. While we understand that sometimes adjustments are needed, our return and exchange options are designed to be fair, simple, and supportive:
Product Exchanges: Unopened and unused products may be exchanged within 7 days of purchase when accompanied by a receipt and original packaging.
Used Products: If a product doesn’t work as hoped, please let us know. In certain cases, we may offer an exchange to help you find something better suited to your needs.
Online Purchases: Shipping fees are non-refundable, and return shipping is the guest’s responsibility.
Gift Cards: Gift card purchases are final and may not be refunded or exchanged.
Service Results: Our intention is always for you to leave feeling radiant and confident. Because every guest’s skin and healing process is beautifully unique, results (including permanent cosmetics) may vary. Refunds are not available for service outcomes, but our team will do everything possible to support you with guidance and follow-up care to ensure the best experience.