Your time with us is very special, and each appointment is reserved just for you. We understand that life can be unpredictable, and schedules may need adjusting. We kindly ask for at least 24 hours’ notice for any changes or cancellations so that we may offer the time to another guest waiting for care.
Because your appointment time is set aside especially for you, late changes can affect both our team and other guests. For this reason, we require all guests to keep a credit card securely on file, stored through an encrypted system.
24+ hours’ notice: No charge
Less than 24 hours’ notice: 50% of the scheduled service fee
No-show: 100% of the scheduled service fee
Permanent Makeup & Medical Spa Treatments:
A $100 non-refundable deposit is required at booking and will be applied to your scheduled service.
Late Arrivals: To ensure the best experience possible, late arrivals will receive the remaining time of their service while the full rate still applies. If you wish to reschedule, a 50% service fee will be charged.
We invite you to arrive 15–20 minutes prior to your appointment. This allows time for check-in, paperwork, and a moment of relaxation so that your service can begin smoothly and on time.
Our service prices do not include sales tax or gratuity and may be subject to change without notice.
While gratuities are never expected, they are always appreciated. A 20% gratuity (based on the regular, non-discounted rate) is customary.
For your convenience, we accept Visa, Mastercard, American Express, Discover, cash, and checks.
Cell Phones: To preserve the peaceful environment we’ve created, we ask that all devices be silenced and not used while inside the spa.
Pure Radiance is a cell phone–free sanctuary, designed for rest and rejuvenation.
At Pure Radiance, our desire is for every guest to feel cared for, confident, and delighted with their services and products. While we understand that sometimes adjustments are needed, our return and exchange options are designed to be fair, simple, and supportive:
Product Exchanges: Unopened and unused products may be exchanged within 7 days of purchase when accompanied by a receipt and original packaging.
Used Products: If a product doesn’t work as hoped, please let us know. In certain cases, we may offer an exchange to help you find something better suited to your needs.
Online Purchases: Shipping fees are non-refundable, and return shipping is the guest’s responsibility.
Gift Cards: Gift card purchases are final and may not be refunded or exchanged.
Service Results: Our intention is always for you to leave feeling radiant and confident. Because every guest’s skin and healing process is beautifully unique, results (including permanent cosmetics) may vary. Refunds are not available for service outcomes, but our team will do everything possible to support you with guidance and follow-up care to ensure the best experience.
Pure Radiance Advanced Skin Care Effective Date: January 21, 2026
Pure Radiance Advanced Skin Care (“Pure Radiance,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, including information used for appointment reminders, marketing communications, and text messaging.
Information We Collect We may collect the following personal information when you interact with us online, in person, or through our booking and communication systems: Name Email address Phone number Mailing address Appointment history Purchase history Payment information (processed securely through third-party providers) Communication preferences
How We Use Your Information We use your information to: Schedule and manage appointments Send appointment confirmations and reminders Communicate about services, promotions, and special offers Respond to inquiries and customer service requests Process payments and transactions Improve our services and client experience
Text Messaging (SMS) Communications By providing your mobile phone number, you consent to receive text messages from Pure Radiance, which may include: Appointment reminders and confirmations Important service updates Promotional messages and special offers Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly. We do not share, sell, or rent your mobile phone number to third parties for their marketing purposes.
Email Communications If you provide your email address, you may receive emails related to your appointments, services, promotions, or important updates. You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails.
Sharing of Information We do not sell or trade your personal information. We may share information only with trusted third-party service providers who help us operate our business, such as: Scheduling and booking software Payment processors Email and SMS communication platforms These providers are required to keep your information confidential and use it only to perform services on our behalf.
Data Security We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. Payment information is processed securely through encrypted third-party systems and is not stored on our servers.
Your Privacy Rights You may request to: Review the personal information we have on file Update or correct your information Opt out of marketing communications To make a request, please contact us using the information below.
Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us If you have questions about this Privacy Policy or how your information is used, please contact us: